FAQ
Get all the answers for your questions
Shipping Information
How much does the shipping cost?
depending on where you are located, the shipping cost is different. Shipping is calculated at checkout
How long will it take for me to receive my order?
Please allow up to 7 business days for the artwork to be shipped. after shipment it’s depending on shipping carriers’ times and schedule.
Do You Ship Internationally?
Yes we do! we are shipping world-wide.
Will I get my order in one shipment?
Not always. We may split an order into multiple shipments for the following reasons: Product packaging. Some of our products are individually packaged to protect their shape and provide extra cushion and durability. also, we are using a different supplier from different locations so that the order may come in a separate shipment.
Payment
What Payment Methods are Accepted?
We are accepting credit cards via Stripe, and payment via Paypal. if you want to make a payment via a different payment method that does not listed please contact us.
Are customs fees included in the shipping cost?
Unfortunately, these fees are not accounted for in your shipping cost and are your responsibility. We suggest searching online for the customs duties/fees based on your country as it varies from location to location.
Orders & Returns
Can I return my order?
Yes, you can return your artwork within 30 days for a refund. Please contact us for a return shipping Please read our Return & Exchange for more details.
What should I do if I still haven’t received my order?
Please allow up to 7 business days for the artwork to be shipped. after shipment it’s depending on shipping carriers’ times and schedule.
Do I Need an Account to Place an Order?
No, you can place an order without opening an account but we recommend to open one (also in checkout) so you can track your orders, and make future orders faster.
What if my order gets lost or damaged in the mail?
If you haven’t received your order or notice an issue with the products, Reach out to our customer support, and we’ll help you get it solved.
When are orders not refundable?
Orders are not refundable for reasons including the following:
1.The wrong size is ordered (in this case, we usually reship the order with correct size after receiving the product back)
2.A package was lost (in this case, we typically reship the order).